Shipping

Every piece is made to order and ships worldwide from the USA. Orders are packed within 3–5 business days before dispatch.

These are estimates once the parcel leaves us, not guarantees. Customs checks, weather and peak periods can add time.

Tracking

You’ll get a confirmation email when you order and a tracking link when the parcel ships. Tracking can take 24–48 hours to start updating.

Shipping costs

Shipping is calculated at checkout based on destination and parcel weight. Any free-shipping threshold currently running will be shown in your cart.

Customs and import duties

Orders outside the destination country’s free-trade area may attract import duty, VAT or a handling fee. These are set by your government, are not included in our prices, and are the buyer’s responsibility. We can’t mark parcels as gifts or under-declare their value.

Wrong or incomplete addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody collected it, we’ll re-send it once you cover the return postage.

Returns

If a piece isn’t right, you have 30 days from delivery to return it.

How to start a return

1. Email us with your order number and a short note about what’s wrong.
2. We’ll reply with a return address and instructions within 1–2 business days.
3. Pack the item securely and send it back with a tracked service.

Unless the item is faulty or we sent the wrong thing, return postage is the customer’s responsibility.

Refunds

Once your return arrives and passes a quick check, we refund to the original payment method within 5–10 business days. Original shipping charges aren’t refunded on change-of-mind returns. How quickly the money appears is up to your bank.

Exchanges

Want a different size or wood? Return the original and place a new order — it’s faster than an exchange, and you don’t lose your place if stock is moving.

Anything not covered here? Contact us and we’ll give you a straight answer.